Barentz US

Avon, OH

IT Analyst

Full Job Description
The Help Desk Analyst is responsible for providing technical assistance and follow-up support for incoming calls and inquiries; this may include the installation of hardware, software, and ongoing maintenance of existing systems. In addition, the IT Help Desk Analyst will be responsible for assisting in the design, building, and maintenance of technology-based strategies and solutions to collect, retrieve and transmit information and data.

Essential Duties and responsibilities*
Provide end user technical support and troubleshooting with network attached equipment such as tablets, laptops, and smart phones
Troubleshoot computer and related hardware and software issues
Computer system installation and relocation
Maintain a neat and organized workspace
Thorough knowledge of computer hardware maintenance
Thorough knowledge of Windows OS and server environments
Follow standard software installation procedures and install a variety of software packages
Perform OS and software updates as needed
Front line help desk telephone services
Perform routine maintenance on computers as needed for support issues or as scheduled maintenance
Research hardware & software product availability, pricing and specifications
Assist in organizing software & hardware inventories
Assist with equipment replacement cycle
Create and maintain users in Active Directory and MS Exchange/365
Verify and assist in assuring that workstations and laptops follow standard configuration and contain the expected updates
Handle multiple projects simultaneously
Works as a team player that assists in all aspects of the Information Technology Department
Report to work on time, as scheduled
Contribute constructively to department meetings and conversations
Use established “Help Desk” system to monitor and track projects and technical support issues
Assist in obtaining and preparing data for decision-making, planning and evaluation
Maintains and assures confidentiality of data
Prepares and maintains appropriate written documentation for systems, infrastructure, and procedures, write procedures, use knowledgebase and have good documentation process.
Performs other duties as assigned by the supervisor
General Networking & Trouble Shooting, DHCP, DNS, Firewall configurations
Participate in ongoing personal development opportunities
Perform other duties as requested

High School Diploma or equivalent required
Previous experience with installing, troubleshooting and maintaining platforms such as Windows OS, Microsoft Office, VMWare, and Server/Switch Environments
Familiarity with Customer Relationship Management (CRM) And Enterprise Resource Planning (ERP) systems, and creating and maintaining users in Active Directory and O365
Previous experience with equipment such as tablets, laptops, smart phones, and printers
Must be self-motivated, possess high energy, and an engaging level of enthusiasm and positive outlook
Strong multi-tasking skills
Effective written and verbal communication skills, and ability to adapt communication style to the audience as needed
Act legally and ethically in all professional relationships in adherence with Barentz’ culture, values and fundamentals
Ability to work independently as well as be a team player
Ability to support by phone and in person hardware and software issues
Comfortable calling 3rd party vendors

Must be able to effectively prioritize work assignments
*To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Barentz North America, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

8 hour shift
Monday to Friday

Supplemental Pay:
Bonus pay

COVID-19 considerations:
All current state and federal Covid-19 protocols are being followed.
Barentz is regularly reviewing the current COVID-19 conditions in each facility and appropriate measures are being taken

High school or equivalent (Preferred)

Help desk: 1 year (Required)
Work Location: One location

If you are interested in joining our team, please forward your resume and cover letter to